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Maintenance Advantage

Maintenance Advantage

With DiscountCall's comprehensive maintenance plans, we deliver a cost-efficient solution that will save you money over other service providers and deliver a fully customized program.

Our customized maintenance solutions reflect the varied and distinct industries of our clientele, by focusing on how they conduct business. DiscountCall designs flexible communication grid programs to suit your specific needs. We formulate a unique solution for your business that matches our highly experienced team of engineers, technical staff, and project managers with your specific system requirements.

Maintenance Advantage Summary

Platinum Support: Comprehensive

The most comprehensive service agreement offered. This Action Plan package provides an extended warranty on hardware, unlimited on-site training and software upgrades. A technology refresh clause is also an option.

Gold Support: Extended

The second most comprehensive service agreement offered and the most popular. This Action Plan package provides system coverage from 8:30 AM to 5:00 PM Monday through Friday (excluding holidays) for the system, phones, voicemail and other peripherals.

Silver Support: Basic with IP

The most basic IP System service agreement offered. This Action Plan package provides system coverage from 8:30 AM to 5:00 PM Monday through Friday (excluding holidays) for the system, phones, voicemail and other peripherals.

Bronze Support: Basic

The most basic service agreement offered. This Action Plan package provides system coverage from 8:30 AM to 5:00 PM Monday through Friday (excluding holidays) for the system, phones, voicemail and other peripherals.

No Maintenance Agreement Support: Time & Material

This Action Plan package provides system coverage from 8:30 AM to 5:00 PM Monday through Friday (excluding holidays) for the system, phones, voicemail and other peripherals and is billed for time and material used.

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